Go back to your days as a kid. Everything you loved and had an attachment with probably had a name, from your favorite unicorn to your cycle. Research demonstrates there is great power in naming things. When you give an object a name, it creates a certain kind of emotional connection. This is mainly why virtual assistants and chatbots are given friendly and relatable names in the realms of technology and artificial intelligence.
Your chatbot’s name is the first thing a customer will notice on your chat window, and you wouldn’t surely want to compromise on it. Cold and generic names like Support Bot1 or Customer Support Assistant can lead to a bad user experience. Furthermore, names also impact customer choices. One quality study about the brand names claimed respondents were more likely to choose a brand that started with alphabets present in the names over other brands. This implies how chatbots are perceived is crucial in how a customer will eventually view and interact with your business.